Thank you for visiting KITTYCLAWSNAILZ! Please read our policy carefully before making a purchase.

REFUNDS & RETURNS

All press-on sets are made to order (unless stated as pre-made), meaning they will be made once you place your order. This guarantees that each set is tailored specifically for you. As a result, all sales are final. We do not offer refunds or accept returns for any products sold, including incorrect sizes or shapes. 

For custom and personalized orders, we will send a picture for your approval before shipment. Once shipped, it means you have agreed to the final product, and no changes, refunds, or returns will be accepted.

We are not responsible for wrong sizing. Please follow the steps provided to measure your nails accurately before placing your order.

INCORRECT ITEMS

If you receive an incorrect item, please contact us within 7 days of delivery, please email us at kittyclawsnailz@gmail.com with a clear photo of the incorrect item and your order number. We will investigate and provide a resolution. 

 

SHIPPING

Tracking will be provided for all shipped order. We are not responsible for lost or delayed shipments once they are with the carrier, nor for any damage that occurs during shipping. Please ensure that you have provided the correct shipping information. If you have issues tracking your order please reach out for assistance.

CUSTOMS VAT AND DUTIES POLICY

International orders may be subject to customs duties, taxes, or tariffs imposed by the destination country. These charges are the customer’s responsibility and are not included in the product or shipping costs. Please note that customs fees may vary based on the destination and are determined by local regulations. We are unable to refund any customs fees or taxes incurred.

By placing an order with us, you agree to these terms. For questions, please contact us at kittyclawsnailz@gmail.com